{"xsrfToken":"4892d3f968980d5dc73f70c4780ea4d87617eea9_lout","branding":{"id":"1","key":"csm","name":"Customer Service & Help","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#353551","headerLinkColor":"#ffffff","headerLinkHoverColor":"#525375","headerLinkHoverBGColor":"#525375","headerBadgeColor":"#525375"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/da677679-f874-4dbd-b358-3e2bc9ed949a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYmRlM2YzMC02MGFkLTQ4OTQtODllNS01MDU4ODRhNzA1ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRhNjc3Njc5LWY4NzQtNGRiZC1iMzU4LTNlMmJjOWVkOTQ5YSI6WyJyZWFkIl19LCJleHAiOjE3NDM4MDYxODksIm5iZiI6MTc0MzgwNTU4OX0.JFZj1jrAH1XPbTPh1rvXB8Gfeq9zuB0tUCCJVwykAwY&client=0bde3f30-60ad-4894-89e5-505884a705d9&mode=fit","logoId":"da677679-f874-4dbd-b358-3e2bc9ed949a","isLogoAvailable":true,"helpCenterTitle":"Customer Service & Help Center","sharedPortalName":"HSG Customer Service Center","userInitialAnnouncementHeader":"Welcome to our Customer Service Portal","userInitialAnnouncementMessageWiki":"<p>Returning Customers: You may access your open and past requests by login into the portal. You may also check your inbox for updates on any <br> open service requests.</p>\n<p>Please check your email inbox if you have any open requests before opening a new one.</p>","translations":{"en-US":{"helpCenterTitle":"Customer Service & Help Center","sharedPortalName":"HSG Customer Service Center","announcementHeader":"Welcome to our Customer Service Portal","announcementMessage":"Returning Customers: You may access your open and past requests by login into the portal. You may also check your inbox for updates on any \nopen service requests. \n\nPlease check your email inbox if you have any open requests before opening a new one. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#434dee","bannerMediaApiUrl":"https://api.media.atlassian.com/file/13a6c413-c11a-4208-9c13-fee343e2ab94/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYmRlM2YzMC02MGFkLTQ4OTQtODllNS01MDU4ODRhNzA1ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzYTZjNDEzLWMxMWEtNDIwOC05YzEzLWZlZTM0M2UyYWI5NCI6WyJyZWFkIl19LCJleHAiOjE3NDM4MDYxODksIm5iZiI6MTc0MzgwNTU4OX0.S0Z_qJ6yuyeyshFC_7LMrGso-HLKb0dP4a7jZGeFQD0&client=0bde3f30-60ad-4894-89e5-505884a705d9&height=300&mode=fit","bannerMediaApiFileId":"13a6c413-c11a-4208-9c13-fee343e2ab94","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":10003,"serviceDeskId":1,"name":"Customer Service & Help","description":"<p>In order to expedite the Customer Service process, please make sure you have followed all instructions detailed in our Knowledge Base. If you can't find the information you are looking for, don't hesitate in contacting us by filling out one of the recommended forms below.</p>\n<p>Please check your email inbox if you have any open requests before opening a new one to avoid service delays</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"18","name":"B2B Requests for Quotes and Purchase Orders","descriptionHtml":"","callToAction":"B2B Requests for Quotes and Purchase Orders","introHtml":"<p>In order to expedite communications and the resolution of your inquiry, please provide all pertinent info as part of your initial request</p>","icon":10485,"iconUrl":"https://hotelsuppliesgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[4,1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://hotelsuppliesgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1],"key":""},{"id":"4","name":"Other questions and Inquiries","descriptionHtml":"","callToAction":"Other questions and Inquiries","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://hotelsuppliesgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4,1],"key":""},{"id":"1","name":"Report Incorrect or damaged products","descriptionHtml":"","callToAction":"Report Incorrect or damaged products","introHtml":"<p>Received an incorrect or damaged product? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://hotelsuppliesgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"2","name":"RFQs and Purchase Orders","descriptionHtml":"<p>Dear customer, if you are an existing TY-Group, Harbor Linen or Riegel Linen customer, you may email your sales agent directly. Include your account number in the subject and copy order-entry@1concier.com.</p>","callToAction":"RFQs and Purchase Orders","introHtml":"<p>Choose this if you are requesting a QUOTE or PURCHASE ORDER.</p>","icon":10536,"iconUrl":"https://hotelsuppliesgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Retail & General Inquiries"},{"id":4,"name":"B2B ( Business to Business )"}],"orderMapping":{"4":[18,4],"1":[1,4,5,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYmRlM2YzMC02MGFkLTQ4OTQtODllNS01MDU4ODRhNzA1ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4MDY3ODksIm5iZiI6MTc0MzgwNTU4OX0.dP2e8cIjRwMIAhncIGTDpFDhwY5h9XUnif_ai9538aQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0bde3f30-60ad-4894-89e5-505884a705d9","tokenDurationInMins":20}},"reqCreate":{"id":5,"projectId":10003,"form":{"name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","intro":"<p>Request received from your email support channel.</p>","instructions":"","icon":10527,"iconUrl":"https://hotelsuppliesgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Body","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-04-04T16:26:29-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYmRlM2YzMC02MGFkLTQ4OTQtODllNS01MDU4ODRhNzA1ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4MDY3ODksIm5iZiI6MTc0MzgwNTU4OX0.dP2e8cIjRwMIAhncIGTDpFDhwY5h9XUnif_ai9538aQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0bde3f30-60ad-4894-89e5-505884a705d9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}